This is a nice success story about Canonical’s Ubuntu paid support.
It’s a reasoned review of their experience with this service, with pros and cons. I find the text quite interesting because it’s the first report I’ve read about Canonical support (Red Hat support isn’t only very good but has a good reputation).
I wonder what’s needed for Canonical to have the same feeling that Red Hat currently has in the IT market (at least in Spain).
A better product in the server arena should help (Ubuntu is working in the right direction), but do you think a good product is the only thing to forge a good reputation?