This is a very nice videocast by Johnathan Nightingale, and there’s more info (and a Vimeo video) in his blog post: Bugzilla for Humans.
Bugtracking is an important part of every open source project (well, I would say that it’s important to any software project), and I believe it’s the most nasty part of the community management too.
I have to deal with Bugzilla when I file a bug in the Fedora bugtracking system and the Gnome bugtracking system, and I agree with Johnathan that Bugzilla is scary and against the poor humans trying to file a bug. It’s even cruel, not only you found a disgusting bug, but when you want to contribute to fix it… you have to face Bugzilla!
The videocast it’s worth watching, meanwhile Bugzilla doesn’t turn into something more friendly.
